After-Sales Service Policy

Effective Date: March 19, 2025

Thank you for visiting our website and purchasing our products/services. We are committed to providing every customer with high-quality after-sales support. To protect your rights, please read the following policy carefully.

1. Scope of Application

This policy applies to all products and services purchased through our website (www.beijingtianchangtongda.com), including but not limited to:

  • Industrial testing equipment
  • System-integrated solutions
  • Software and on-site installation/commissioning services

2. Return & Exchange Policy (If Applicable)

You may request a return or exchange under the following circumstances:

  • Item received does not match the order
  • Obvious quality defects or damage in transit
  • Non-human-caused failure to operate normally

Return Request Period: Within 7 days of receiving the item
Conditions: Item must be in original condition, with full packaging and no signs of usage

Non-returnable situations include:

  • Customized or modified items
  • Damage caused by user error
  • Lack of valid proof of purchase

3. Warranty Terms

We provide a 12-month warranty on most products. During the warranty period, we offer:

  • Technical consultation and remote diagnostics
  • Replacement of components (non-human damage)
  • Factory repair or on-site commissioning (if required)

Note: Damages caused by human error, accidents, power fluctuations, or unauthorized disassembly are not covered.

4. Technical Support

We offer various forms of technical assistance, including:

  • Email or phone consultations
  • Video-based remote guidance
  • On-site engineer support (available in select regions with additional cost)

5. After-Sales Contact

📞 Phone: +86-18910744591
📧 Email: hebeijingchuang@gmail.com
⏰ Hours: Monday to Friday, 9:00 AM – 6:00 PM (excluding holidays)

6. Special Notice

We reserve the right to interpret and revise this policy. The most recent version shall prevail.

Thank you for your trust!
If you have any questions or suggestions, feel free to contact us. We’re always happy to help!